RULES

1.Return policy

• Returns and refund requests must be raised within 2 days of delivery.
• After 2 days, we will not be able to accept requests.

2. Inspection by Delivery Agent

• At the time of return, our delivery agent will inspect the product to verify the issue (defect, damage, or wrong item).
• If the return is approved by the agent, we will proceed with the refund or replacement.

3. Eligibility for Return

• The product must be unused, undamaged, and in original packaging.
• Returns are accepted only for:
  • Wrong item delivered
  • Damaged product at the time of delivery
  • Manufacturing defect

4. Refund Process

• Once the return is approved, the refund will be initiated to the original payment method or provided as store credit (based on your choice at the time of request).
• Refunds are usually processed within 5–7 business days after approval.

5. Non-Returnable Items

• Items not reported within 2 days of delivery.
• Products damaged after delivery due to misuse.
• Customized/personalized items (if applicable).

6. Contact Us
For any issues regarding returns or refunds, you can reach out to us:

Instagram DM: @neonrelic.store

Phone:7893099487

Email: dararoshini27@gmail.com